Payments - Managing Liabilities - Balance Carry Over

What is a Liability 

Liability balances are created when the overall payout for a specific payee is negative for a given month.
Since the system can not pay out a negative amount, a liability is created (equivalent to the negative amount) and the payout is set to zero for the given time period.

Since Liabilities are at the payee (or person) level, it is possible to have net-negative payouts for a specific payment or payment category (again, the liability and zeroing out effect is applied at the person level).

How is it Managed?

Liabilities, while automatically created (whenever a net payout for a payee is negative), contain no automatic recovery rules within Xactly Express meaning the negative payment amount will not automatically be applied the following month's payment amount.
Liabilities will accumulate month-over-month until the admin manually recovers.

How to view the current liability amount

1. Navigate to Results > Go to Payroll
2. Click the Liability Details button on the left side

This popup will display the current liability balance for each of your sales reps.

How to carry forward the negative payment amount

If you would like to apply the liability amount for a rep to the next month's commissions and adjust the Liability Balance, follow these steps:

Apply a negative manual payment adjustment to Payment and Liability Amount

1. Navigate to Results > Manage Results > Payments
2. Click on the line item for the rep and payment you want to make the adjustment on 

   

3. Click on 'Adjust Payment'
4. Input the negative amount on the payment that the liability applies to
5. Input the negative adjustment to the Liability Balance to offset the previous period's liability amount
6. Click Save Changes

   

How to remove a liability amount

Should you not wish to recover a liability and you would like to remove a liability from showing up on reports please follow the below steps;

1. Navigate to Results > Manage Results > Payments
2. Click on the line item for the rep and payment you want to make the adjustment on

   

3. Click on 'Adjust Payment'
4. Input the negative adjustment to the Liability Balance to offset the previous period's liability amount (see 5 below)
5. Click Save Changes