Enabling the Support User for Insights

When in the Insights Users tab, Admin's will see an additional Xactly user. This is the Support user. Typically, the user is xactly@companyname.com .

Where, with Express, Admins can Grant Login Access via Salesforce for a Support Agent to impersonate their user, with Insights and Incent, a separate user is created. To enable access for Support:

1. login.xactlycorp.com
2. Setup > Users > Click on the Xactly user
3. Under "Accessible Applications" click "Incent" > Update User