Finalize Payments or Commission Statements won't Calculate

Occasionally, this will happen when the system requires a "refresh". In order to do a refresh for calculations, undo calculations for the Finalized Payment tab only, and then re-run calculations. Undoing calculations for only the last tab and re-running them essentially does the "refresh". To do this:

1. Go to Results > Run Calculations
2. Show Steps > Made a Mistake
3. Click Undo Finalize Payment only
   1. NOTE: Clicking “Undo All Steps” will undo Steps 1 - 3. If holds have been released and all calculations have been undone, then those holds will have to be re-released.
4. Once Step 3 is showing a gray checkmark click “Run Finalize Payment”