Manual Payment Adjustments

1. Go to Results > Manage Results > Payments
2. Select the rep and click into his details by clicking on any of the black text
3. In the bottom left corner select "Adjust Payment"
4. There are four columns:
   • Column 1: shows you the payment rule name
   • Column 2: shows you the calculated payment
   • Column 3: allows you to enter in an adjusted amount (either negative or positive)
   • Column 4: shows you the total amount with adjustments (i.e. Column 2 + Column 3)

Make the adjustment in column 3 to be a positive number so column 4 shows 0

NOTE: on the left side of this screen there is a talk bubble icon, if you click that you have two options; Rep and Admin. You can leave a comment/note there. If it is written under Rep, it will show up in the rep's dashboard and commission statement. If you leave an admin view it will only be visible in the payments section you are currently in. The icon will turn orange once a comment is saved.

1. Save Changes
2. Once the payments page loads go to Results > Run Calculations
3. Click "Show Steps" > run only step 3