License Management Notification

If you are receiving this notification, it means that you have exceeded either the number of licenses or seats in Express. In order to resolve this, you will first need to determine whether it is the Express licenses or Seats that have been exceeded. This guide will walk you through how to view the Number of Licenses/Seats Being Used in Express.

For more information on the difference between a Salesforce License, an Express License, and an Express Seat, please view this guide: Licenses for Express (PDF)

Once you have determined if the licenses or seats have been exceeded, you will either need to remove seats and/or licenses* or purchase more.

*Please note: removing seats and/or licenses will deactivate the user permanently!!

In order to purchase more licenses, please reach out to your Xactly account manager or Express Support. After this is done, you will have full access to Express again. 

Seats and licenses are sold in a 1:1 ratio. Xactly does not offer the chance to buy more of one or the other. When purchasing licenses with Xactly, the cost automatically includes:

• 1 Salesforce Platform License
• 1 Express License
• 1 Express Seat