Main Admin has left Company

If an admin has left a company and now the new admin cannot access the system and is getting an error that says “Insufficient Privileges” this means the old admin never added the user under Manage Users in Express. As a workaround, you will need to do the following:

1. Go to Salesforce > Build > Create > Tabs
2. Under "Custom Object Tabs" click "New"

Object: XCSettings

Tab Style: Your choice of icon

1. Next > Under the option "Apply one tab visibility to all profiles " select "Tab Hidden"
2. Change the toggle to "Apply a different tab visibility for each profile"
3. Find the profile the user you are impersonating is using. NOTE: In order to even add this tab, when impersonating, you have to be using the System Administrator's profile. Double-check though.
4. Continue > Next > Save
5. In the header click on XCSettings which is now showing > click “Organization Settings”
6. Click “Edit” > check “allowSysAdmInApp” > Save

NOTE: This will be in two places, check off both.

*If you are still having trouble accessing the Xactly Express app, please contact Xactly Support to take a closer look into your specific instance.