Error when Reps try to access

The most common issue we see with Reps is they will hit one of the two errors when going to Salesforce > Latitude39 Express tab. The errors will look like either ones of the below:

List index out of bounds: -1

Error is in expression ‘’ in component <xactlyexpress:xactlysmbdashboardleftsidebar> in component xactlyexpress:xactlysmbdashboardleftsidebar An unexpected error has occurred. Your solution provider has been notified. (XactlyExpress)

-OR -

Attempt to de-reference a null object

Error is in expression '{!lastClosedPeriod}' in component <xactlyexpress:xactlysmbdashboardleftsidebar> in component xactlyexpress:xactlysmbdashboardleftsidebar

An unexpected error has occurred. Your solution provider has been notified. (XactlyExpress)

This error will occur when you are saving new plans, making new changes to plans, or re-running calculations multiple times in a day, Express needs to be refreshed. To refresh, you will need to do the following:

1. Go to Salesforce > Express Admin Tool, it could also be labeled "Admin Tool" or "Xactly Admin Tool"
2. Click "check" on the row labeled "Check Plan Security".

NOTE: if you have been using the system for several years, it is recommended to click "Check" for all fiscal years. This will not affect past results or data.

If you do not have "Admin Tool" under the "+", it is set to "Tab Hidden" on your SFDC profile. You first want to confirm your account is on the old settings of Salesforce User Interface. To confirm you are in the old version:

1. Go to Build > Customize > Topics > User Interface
2. Setup > uncheck "Enable Enhanced Profile User Interface"

From there, you need to add the tool to your user profile:

1. Go to Administer > Manage Users > Profiles
2. Click on your profile name
3. Click "Edit" in the middle of the upper portion of the page. This will bring you the profile permission page.
4. Search for "Express Admin Tool" and change from "Tab Hidden" to "Default On" > Save