Corrupt View in My Payments or My Deals tab in Dashboards

Overview:

End Users and Admin's may see the following error when in Express Dashboards > My Payments or My Deals tab.

This view is corrupt

Errors in the formula:

Advance Formula malformed, please check the Syntax

This error is caused when the advanced formula is not updated to reflect the filter criteria that was removed from the customized view. In order to correct this, Admin's will need to delete the view and recreate it.

NOTE: If an End User is seeing the error, Admin's might not be able to see the same error, even when impersonating.

To resolve, follow the steps below:

1. Go to Express > View Dashboards
2. Click the "Logged in as" drop-down menu to the left of the "Configure" button and select the affected rep.
3. Navigate to the view with the error > Select the corrupt view from the "Select View" drop-down menu
4. Click "Edit" > Take a screenshot of steps 1 - 3 to have a record of what the view should look like. This will include filter criteria and what fields should show in the view and how long the columns should be.

   NOTE: The view selected might be the one corrupt (i.e. showing the error mentioned above). You will still want to mimic the same filters in steps 1 - 3, so you can still screenshot the view. 

5. Close out of the view details window by clicking the "X" button, then click "Delete":
6. Click "Create New View". Using the screenshots from #5 to recreate the original view.
7. Have the impacted user log in to their Dashboard and confirm the view available.