How to Read an Error

Below lists out how to read an error in Express.

1. Locate the Error in Express 
2. Take for example the Cannot Divide by Zero error. The error will look something like this:
   1. Crediting Cannot divide by zero||(XactlyExpress) [Sales Representative Plan 2020|Credit Rule|a232920000008822W]
3. Line one will list out where in the plan, you are hitting the error (i.e. the Credit Rule or Payment Rule). For our example, the error is in the credit rule.
   1. Crediting Cannot divide by zero||(XactlyExpress) [Sales Representative Plan 2020|Credit Rule|a232920000008822W]
4. Line two can be broken down into three sections
   1. Within the brackets, the first part of the error is the Plan Name - Cannot divide by zero||(XactlyExpress) [Sales Representative Plan 2020|Credit Rule|a232920000008822W]
   2. The next section is separated by a bar "|". This is the Credit Rule Name. Cannot divide by zero||(XactlyExpress) [Sales Representative Plan 2020|Credit Rule|a232920000008822W]
   3. The last section is the Salesforce Id for the specific deal hitting the error. To find out what deal it is: Cannot divide by zero||(XactlyExpress) [Sales Representative Plan 2020|Credit Rule|a232920000008822W]
      1. Go back to Salesforce > in the URL delete up until the ".com/" (e.g. http://salesforce.com/)
      2. Copy the Salesforce Id from the error (e.g. a232920000008822W) > paste the Salesforce Id after the forward-slash
      3. Hit ENTER to refresh the Salesforce page. This is how the deal is housed on the backend.
      4. Find the "DealId" field copy that Id (this is the Deal Id in Express)
      5. Go back to Express > Results > Manage Deals
      6. Paste the Deal Id into the Search bar and click "Search". This is the deal hitting the error.